Fulfilment Centre Operations Shift Controller

Wigan WN4 8DE
full time
per hour

Our Story

From its inception in 2006, our founding vision was to build a company that specialised in providing fulfilment & logistics support to aspiring retail brands offering exceptional quality of service and value for money. In realising such a vision, the client would be at the heart of everything and would enjoy a service experience that was second to none. To that end 3P Logistics (3PL) was born.

Today, the company that began as a 2 head 10,000 sq. ft operation has now become one of the fastest growing omni-channel fulfilment businesses in the UK realising a growing reputation underpinned by sustainable year on year sales growth. As a fully integrated 3PL the Company also provides an extensive range of valued added support functions that further complements its award-winning offering.

Job Insight:

As a Warehouse Operations Controller, you will be responsible for ensuring continuous workflow across your shift. You will ensure that planned hourly outputs by department are achieved and to a quality standard. You will work closely with the Warehouse Shift Supervisor in ensuring achievement of key metrics across safety, customer, people, cost and quality.

Person Specification

You’ll be a passionate individual, with a desire to share your knowledge with others. You’ll possess a solid operational experience of working within a fast-moving technical Warehousing environment. A good communicator with a technical mindset and the ability to identify efficiency blockers and problem solve accordingly.

Key Responsibilities and Duties

The role is varied, and the duties below are not exhaustive.

  • Coordinate inbound planning and the processing of inbound receipts on time and in full
  • Monitor, record, maintain and embed all company H&S standards including observation reporting, hazard spotting and behavioural auditing.
  • Identifying and implementing CI opportunities to improve efficiencies.
  • Remove efficiency blockers to consistently achieve GP and OWR performance.
  • Coordinate resource planning and the processing of outbound orders on time and in full
  • Identify, analyse, and provide feedback on root cause of problems – systemic and physical.
  • Coordinate carrier collections
  • good stock control disciplines
  • Conduct ZT checks – act upon the findings to reduce risk of failure and increase efficiency
  • Support investigation and closeout of NCR’s
  • Deliver staff communications
  • Act as cover in the absence of the warehouse supervisor
  • Monitor individual and team performance and act on the intelligence
  • Maintain the minimum standard of warehouse appearance
  • Provide regular operational updates to the Warehouse Shift Supervisor as required.
  • Identify & pursue safety, cost, quality & service opportunities.
  • Actively support the HR & Safety functions.
  • Attend all relevant training sessions / operational type reviews.
  • Ensure all orders are fulfilled on time and in full in line with customer SLA
  • Maintain warehousing equipment by scheduling preventive maintenance requirements or overseeing repairs
  • Complete relevant reporting criteria

Education and experience

  • A proven warehousing background in a fast paced fulfilment services environment
  • Committed to supporting team members.
  • Flexibility to respond positively & reliably to internal and external requests.
  • Financially aware with a desire to improve efficiency & reduce costs.
  • Works well under pressure.
  • Flexible working mindset to meet the needs of the business.
  • Maintain a high level of professionalism while multi-tasking.

Skills and Knowledge

  • Good organisation skills with an excellent attention to detail,
  • Good interpersonal and communication skills
  • Self-driven, action-oriented mind-set with a positive “can do” outlook.
  • Effectively able to plan work to support required deadlines.
  • Safety conscious
  • A team player
  • Maturity & professionalism with a sensible approach to working life.
  • Flexibility to respond positively and reliably to internal & external customer requests.
  • Ability to demonstrate a common sense approach to work.
  • Committed to supporting fellow colleagues.
  • Energetic & enthusiastic.
  • Complete any other ad hoc requests that are in line with your skill and capability.

What we would offer you:

  • Remuneration: A competitive salary, and pension (dependent on experience and your geographic market benchmark), and plenty of opportunities to grow from there.
  • Trimmings: Our Medicash and Bright HR benefits platform offers a variety of discounts across wellbeing and lifestyle. In addition, you get to access a range of exclusive discount codes from the fantastic brands we work with.
  • Annual Leave: 25 days of paid annual leave plus public holidays, and your birthday off on us. We want you top of your game and that means rest.
  • Growth and development: From day one, our investment in your learning, development, and career progression is a top priority. And with the rate we are growing at, there are plenty of long-term career opportunities where talent is identified.
  • A team that feels like family: You’ll be joining a fun, supportive team that prioritizes high autonomy, and collaboration above all else. We also host regular team social events.
  • Culture & engagement: Our approach to culture encourages transparency, ownership, and honesty. We have no room for toxicity, bureaucracy, micro- management, and BS here at 3PL.

Please note  due to the large volume of applications we receive for these roles, if we have not contacted you within 21 days then, unfortunately, your application hasn’t been successful, however, we may contact you regarding other roles and we wish you all the best in your job search. We do not accept applications made through agencies.

Job Types: Permanent, Full-time

Salary: £13.25-£13.97 per hour


  • Additional leave
  • Canteen
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private dental insurance


  • 8 hour shift
  • Overtime

Ability to commute/relocate:

  • Ashton-in-Makerfield: reliably commute or plan to relocate before starting work (required)


  • Stock Control: 1 year (required)


  • English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Reference ID: 3PLOpscontrolSR001

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