Fulfilment Centre Shift Supervisor

Wigan WN4 8DE
full time
per year

Shift Supervisor – Fulfilment & Distribution

Reporting to: Fulfilment Centre Manager

Responsible to by: Operations Controllers, Warehouse Team Members.

Personal Qualities

  • A natural advocate of our 5 Core Values of Flexibility, Integrity, Responsibility, Safety, Team.
  • A timely decision maker whilst still paying attention to the detail.
  • An excellent communicator at all levels of the business.
  • A customer centric approach.
  • A naturally agile leader who can motivate people to perform individually and also as a team.
  • A problem-solving mindset.

Our Story

From its inception in 2006, our founding vision was to build a company that specialised in providing fulfilment & delivery support to aspiring retail brands offering exceptional quality of service and value for money. In realising such a vision, the customer would be at the heart of everything and would enjoy a service experience that was second to none. To that end 3P Logistics (3PL) was born.

Today, the company that began as a 2 head 10,000 sq. ft operation has now become one of the fastest growing privately owned fulfilment & delivery businesses in the UK realising a growing reputation underpinned by sustainable year on year sales growth. As a fully integrated 3PL the Company also provides an extensive range of valued added support functions that further complements its award-winning offering.

About the role

  • Lead multi customer fulfilment and distribution activities across a defined shift.
  • Ensure delivery of agreed performance, all service-related criteria and budgeted cost.
  • Day to day management of team members in relation to safety, quality, performance, and equipment integrity.
  • Plan and organise operational activities to ensure efficient throughputs, to optimise resource and deliver customer demand without exception.
  • Work proactively and collaboratively with the wider shift management teams to ensure total capacity is maximised.

Key Duties

The role is diverse in nature and the duties below include but are not limited to.

  • Responsible for the planning, communication and execution of day-to-day activities related to fulfilment and distribution for multiple customers.
  • Lead a group of team members to complete all operational activity to achieve the contracted service levels by customer.
  • Brief team members daily to ensure priorities, targets and operational requirements are clear.
  • Demonstrate a visible commitment to health and safety (H&S) best practice. Work closely with the H&S Manager by enforcing safe working practices, encouraging compliance, and monitoring and checking the understanding of the team.
  • Ensure all operational and customer required KPI’s are recorded and reviewed accurately in respect of safety, cost, quality, and service.
  • Provide daily updates and or escalation of issues to the Head of Fulfilment & Distribution.
  • Work collaboratively with the Inventory Supervisor to ensure rack layouts optimise picking efficiency, utilise space to the best effect and promote stock integrity.
  • Conduct performance reviews including appraisals, 121’s, return to work, absence reviews and disciplinary hearings.
  • Coach and develop team members to optimise performance, to ensure quality and underpin progression of the team.
  • Ensure hygiene and housekeeping standards are maintained to the required standard to support safety and operational efficiency at all times.
  • By working with the QA Manager and performing root cause investigation, identify opportunities for Continuous Improvement.
  • Ensure all the required security procedures are adhered to without exception. Monitor and challenge when any deviation occurs.
  • Ensure that company vehicles, MHE and other operational equipment are maintained and fit for purpose, defects are reported in a timely manner.
  • Work openly and collaboratively with customer facing departments to reach solutions and achieve consistent outcomes when dealing with product, process deviation or performance issues.

Education and Experience

  • You will be able to demonstrate your previous experience in a D2C Fulfilment, Warehousing or Distribution environment.
  • You will have previous experience of working with Warehouse Management Systems.
  • A set of proven management skills, the ability to lead, engage and encourage others to optimise team performance.
  • A minimum 3 years’ experience a shift supervisory or management position, team size > 10.
  • The ability to remain calm and focused under pressure in a fast-moving environment.
  • You pride yourself on being competent numerically, high attention to detail, organisation, and follow-up skills.
  • You are flexible and responsible act with Integrity in role.
  • You have a strong desire to build relationships, work as a team, keep a positive attitude and embody the values of 3PL.
  • You have good interpersonal and communication skills (both verbal and written).
  • The ability to work under own initiative, and self-driven.
  • You can think logically, analyse, and interpret data to support initiatives and make the right decisions.
  • You pride yourself on your high attention to detail, organisation, and follow-up skills.
  • You are discrete and place high amount of value on confidentiality and professionalism.
  • You have a strong desire to build relationships, work as a team, keep a positive attitude and embody the values of 3PL.
  • You have a strong commitment to continuous self-improvement.
  • You will be proficient in the use of Microsoft Word, Excel, and Outlook.

Next Steps

If you believe you have the personality, the experience, the skills, and the drive to succeed at 3PL please send us your CV. Start the journey to join us here at 3PL and MAKE SHIP HAPPEN!

Please note due to the large volume of applications we receive for these roles, if we have not contacted you within 21 days then, unfortunately, your application hasn’t been successful, however, we may contact you regarding other roles and we wish you all the best in your job search.

Job Types: Permanent, Full-time

Salary: £30,000.00-£35,000.00 per year


  • On-site parking


  • 8 hour shift

Work Location: In person

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