As part of a global strategy, Trixie aimed to grow their market share in the UK; however, distribution historically managed from their distribution centre in Germany led to delays, higher costs and operational headaches. To address this, the brand sought a UK B2B fulfilment specialist capable of providing a first-class service to UK retailers and direct customers, with a faster, reliable and scalable solution.
Case study
From delays to next day delivery: How 3PL helped Trixie Pet Products scale UK sales
Global pet specialists Trixie Pet Products supply over 6,000 products for dogs, cats, small animals, birds, terrarium inhabitants and garden wildlife. In the UK, they serve both wholesale and retail customers – from major high street pet brands to independent stores – offering everything from pet beds and cages to toys, food and healthcare products.
99%+
Order accuracy
Next day
Delivery time reduced from 3-5 days to next day
24h
Consistent 24-hour dispatch
A tailored UK fulfilment solution
As an experienced 3PL provider in the pet and animal supplies sector, we were engaged by Trixie to develop a custom-built fulfilment solution designed to overcome bottlenecks and enable growth:
- Strategic stock positioning: Inventory moved to one of our UK warehouses with optimised SKUs, reducing cross-border dependency.
- Seamless onboarding and integration: Rapid warehouse setup, system integration and full visibility of inventory and orders.
- Fast, reliable fulfilment: Same day/next day dispatch, optimised carrier network and streamlined returns handling within the UK.
Delivering speed, accuracy and customer satisfaction
Within a few months, Trixie has seen continued growth and achieved their UK sales targets, with improvements in delivery speed and accuracy, and customer experience:
- Reduced UK delivery times from 3-5 days to next day.
- 99%+ OTIF (On Time, In Full) and consistent 24-hour dispatch.
- Reduced customer complaints, improved customer satisfaction and increased confidence to buy again.
- Predictable delivery, protecting revenue and brand trust.
- Eased operational strain on EU distribution.
- Increased confidence to focus on UK growth.
We prioritised early operational insight and close collaboration with Trixie’s teams. This approach, along with the real-time, end-to-end visibility provided by our 3PL Fusion platform, allowed us to deliver measurable results quickly.
A springboard for UK growth
With operating processes embedded, Trixie is now poised to expand SKUs and sales channels, including Amazon, while maintaining reliable delivery and keeping UK pet owners and their companions paws-itively happy.
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