Direct To Consumer (D2C) Fulfilment With 3PL Direct

Agile fulfilment for brands that sell exclusively to consumers through a website or marketplace.

From the first click to doorstep delivery, we handle your inbound, storage, and shipping so you can focus on growing your brand.

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What is Direct-to-Consumer (D2C)?

Direct-to-Consumer (D2C) is the process of shipping finished products directly to customers, typically via your website or popular online marketplaces.

At 3PL, we take the hassle out of receiving, storing, picking, and shipping your stock, so you can focus on growing your brand and delighting your customers.

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One partner. Every channel covered
Wholesale, retail, D2C – fully integrated
Sharp inventory, sharper SLAs
Proactive account management
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There are an estimated 13,000 fulfilment companies in the UK alone! In such a competitive landscape, what truly sets us apart from the rest, and why do brands join and stick with 3PL?

People-first approach

We’re not a faceless tech platform, we’re real people who care about you and your brand. We understand that your business is precious and unique, meaning you don’t always fit the cookie-cutter mould.

100% service guarantee

We guarantee to pick and pack your orders 100% correctly, 100% of the time. If we get it wrong, then we fix the problem extremely quickly, on our time and at our expense – not yours!

Seamless integration

Whether you’re selling on Shopify, Amazon, or are a multichannel business with a complex ERP, our in-house tech team ensures our platforms are connected and working seamlessly.

Extended cut-off times

Speed matters, as does carrier partnerships. With same-day dispatch available up to 9pm, you can significantly extend your sales cut-off times and outperform your competitors.

HMRC FHDDS accredited

We’re officially Fulfilment House Due Diligence Scheme licensed and accredited to provide fulfilment services in the UK, assurances that we pass on to you as a 3PL customer.

Digital recording of every order

Every single order we dispatch is recorded using our Hawkeye system, whether that’s an item, box, or pallet. We can then provide you with dispatch evidence, if this differs from what the customer thinks they received!

An operative uses a trolley and a scanner to pick products for shipping in the aisle of a full warehouse.
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Frequently Asked Questions

How do I know if I can afford to outsource fulfilment? 

Don’t worry, our intuitive price estimator does the calculations for you. Follow the profile navigation flow to the best of your knowledge to obtain an estimated weekly spend and an indicative unit cost. If you sell online and import goods from overseas, then you’ll typically know your “landed” cost at the unit cost level. To gain a proper understanding of your margins, you’ll also need to factor in fulfilment costs, including delivery.

What if I already outsource fulfilment? 

Not an issue, over 40% of all new business we onboard originates from outsourced operations. We would typically liaise with you, the customer, whilst in some instances we can liaise directly with the outgoing operator for added convenience. To ensure seamless offboarding and onboarding, a cutover plan containing key milestones would be issued, with visibility for all relevant parties, subject to customer preference.

What if I need to ship to customers outside of the UK? 

We’ve got it covered. We ship to 195 countries worldwide from our UK fulfilment centres, with access to a host of international carrier options. You decide the service and selling terms (duty paid or unpaid), and we take care of the rest.

What if my customers need to return an item? 

We’re on it – with 3PL Rewind you have access to a “best in class” returns platform, providing you with multiple choices for handling your returns in a timely and seamless manner whilst offering added peace of mind to your customers.

Do I need to have a UK registered business address and VAT number to outsource fulfilment to 3PL?

Yes, to comply with UK legislation, namely the Fulfilment House Due Diligence Scheme (FHDDS), you will need these credentials for us to be legally compliant. In some cases, the MRN (Movement Reference Number) must also be supplied.

The FHDDS is a UK law that establishes registration, due diligence, and record-keeping requirements for fulfilment house operators in the UK with respect to goods of non-UK origin owned by or stored on behalf of non-UK sellers.

How do I have visibility of my operations once I outsource fulfilment? 

By outsourcing to 3PL, you gain access to your online control tower, better known as 3PL Fusion. Our intuitive, interactive platform gives you on-demand access to your data 24/7, 365 on any device from anywhere in the world. From adding inbound shipments to amending orders and viewing inventory levels, Fusion puts you in control.