B2C Direct Sales Fulfilment

In addition to supporting your indirect retail, wholesale, and partner sales, we can also handle your Business-to-Consumer fulfilment – all under one roof!

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B2C (Business-to-Consumer) fulfilment is the process of handling your online consumer orders from the moment a sale is made through to final delivery. It covers the whole journey, including storing stock, processing orders, packing items and shipping them directly to your customers. Our service is designed to integrate with your broader sales strategy so you can manage both retail and direct sales with one partner, one platform and one consistent experience.

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Why Outsource Your B2C Fulfilment?

Save Time and Reduce Overheads

Running your own fulfilment setup takes time, space and staffing. By outsourcing, you free up your resources and reduce fixed costs while still delivering high standards.

Meet Customer Expectations Faster

Customers expect fast shipping, accurate orders and clear communication. We give you the tools and service to meet those expectations with ease.

Scale Without Stress

As your order volumes grow, we help you scale seamlessly. Our system and team are built to flex with your business so you never miss a beat.

Get an estimate in minutesLet’s have a conversationGet startedExplore the 3PL Fusion API
Explore the 3PL Fusion™ platform
We handle the back-end, you focus on growth
Flawless fulfilment that delights customers
A trusted partner from start-up to standout
Fewer mistakes, better customer experience
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Manukora
A hand holding a pot of Manukora manuka honey in front of a tree with yellow and white flowers and a blue sky
Manukora

Manukora

Manukora is a New Zealand-based honey producer specialising in premium raw Mānuka honey, a rare, high-quality product harvested from the nectar of the Mānuka tree. Operating a multi-channel model, Manukora sells direct to consumers (D2C) via its eCommerce website alongside retail and marketplace channels, including Holland & Barrett and Amazon.
Spectrum Supplements
Four tubs of Spectrum Supplements products displayed on a wooden board
Spectrum Supplements

Spectrum Supplements

Spectrum Supplements is a global supplier of vitamins, supplements and nutritional products for children and adults with special educational needs and disabilities. It specialises in premium brands, hard-to-find products and clinically trusted formulations. The business operates across multiple sales channels, including its own eCommerce website and retail distribution through partners, including Holland & Barrett.
A fulfilment operative wearing high vis picking stock in the aisle of a full fulfilment warehouse.
How to choose a 3PL for multi-channel fulfilment operations

How to choose a 3PL for multi-channel fulfilment operations

Image is split in two - one side shows warehouse operatives wearing high vis vests managing pallets of large amounts of stock using advanced computer software; the other side shows warehouse operatives wearing high vis vests labelling individual boxes on a conveyor belt
3PL Flex vs 3PL Direct: Which is right for your business?

3PL Flex vs 3PL Direct: Which is right for your business?

Boxes of stock on shelves juxtaposed with empty shelves in-store.
How partnering with a 3PL can help prevent stockouts and delays

How partnering with a 3PL can help prevent stockouts and delays

A dog with a toy; a spoon of supplement powder; a handful of baby food sachets
The complexities of multi-channel fulfilment: Why brands benefit from outsourcing to a 3PL

The complexities of multi-channel fulfilment: Why brands benefit from outsourcing to a 3PL

A dog with a bowl of dog food; a spoon of supplement powder; bowls of baby food
Quality counts: How fulfilment keeps products safe and fresh

Quality counts: How fulfilment keeps products safe and fresh

An operative views a fulfilment dashboard on 3PL Fusion software across two monitors in a warehouse.
The role of real-time data in modern fulfilment partnerships

The role of real-time data in modern fulfilment partnerships

Two couriers - one has a red cross - he is throwing the parcel over the fence; the other has a green tick - he is placing the parcel carefully at the doorstep.
Why fulfilment is now a brand differentiator… not just a back-office function

Why fulfilment is now a brand differentiator… not just a back-office function

Bird's eye view of warehouse showing operatives labelling and loading boxes onto shelves.
Peak season readiness: Lessons learned from retail’s busiest times

Peak season readiness: Lessons learned from retail’s busiest times

Person using computer monitor that looks like a window showing a view of the warehouse.
How seamless system integration reduces errors and enhances customer experience

How seamless system integration reduces errors and enhances customer experience