Complete eCommerce fulfilment software (D2C)

3PL Fusion is our in-house platform that connects your online shopping platform directly to our Warehouse Management System (WMS), allowing us to pick, pack and ship orders as an extension of your team.

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What is 3PL Fusion (for 3PL Direct)?

3PL Fusion is a complete eCommerce fulfilment software platform, developed and maintained by the 3PL team. With 3PL Fusion, the complexities of two-way integration between your online shopping platform and our Warehouse Management System (WMS) and dispatch systems are made as simple as possible. Using this platform, your shopping platform of choice (see our integrations below) automatically sends your orders directly to 3PL, where our team then picks, kits and dispatches them directly to your customers or partners.

As soon as the process is complete, 3PL Fusion sends accurate dispatch and tracking information back to your platform, which can be relayed back to your customer.

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All Direct Carrier

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Your local delivery experts

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UPS

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Royal Mail

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Palletways

Palletised distribution

DHL

Worldwide logistics

Integrate seamlessly with your shop

3PL Fusion is extremely well-connected, with almost 50 integrations out of the box. This includes connectivity to most of the common online eCommerce platforms and direct API integration to carriers.

Shopping platform integrations Carrier integrations Explore the 3PL Fusion API

Fusion manages all your online orders

Once connected, your online shopping platform will send details of every order you receive directly to 3PL Fusion. Information sent includes what you sold, to whom you sold it, and where it needs to be delivered.

3PL Fusion turns this information into picking and packing instructions for our team, allowing us to fulfil the order for you.

As you’d expect, you can see a snapshot of all our fulfilment activities at any time through the interactive dashboard.

Complete carrier dispatch and tracking

3PL Fusion offers API integration with the majority of common global carriers, enabling it to digitally book deliveries and send the necessary information, including customs clearance documentation for international exports, to the carriers.

As we ship thousands of orders every single day, you’ll also benefit from the advantageous rates we can negotiate.

End-to-end visibility of every order

Every delivery is fully tracked throughout the fulfilment process, from the moment it is purchased all the way through to customer delivery.

You can view the history of every order at any time, with 3PL Fusion updating your shopping platform at key intervals – for example, once packed, shipped and received.

We additionally send carrier tracking numbers back to your shopping platform, which allows you to forward these to your customer.

A live view of your inventory at all times

Most of our customers consider 3PL an extension of their business, fulfilling the final stage in the customer journey after they’ve marketed and sold their products.

Part of that extension is complete visibility of your inventory at all times, including what has been received, what’s on the shelf and what inventory we’re expecting to receive.

Need to handle customer disputes?

The customer is always right, right? Sadly, when it comes to online shopping platforms, some nefarious individuals deliberately attempt to play games and scam businesses. If you have customers who claim to have received the wrong items, missing items, or damaged items, then 3PL Hawkeye can help.

3PL Hawkeye captures both photographs and video of our operators packing your customer deliveries. We can provide you with evidence that demonstrates exactly what was picked and packed, and shows the condition as it was packed. It reports this from the moment packing starts to the moment the customer’s shipping label is applied, giving you complete peace of mind.

3PL Direct not for you?

Do you sell to consumers, retailers, wholesalers, and distributors globally?

One partner. Every channel covered

Wholesale, retail, D2C – fully integrated

Sharp inventory, sharper SLAs

Proactive account management

Explore 3PL Flex

6 reasons to choose 3PL

There are an estimated 13,000 fulfilment companies in the UK alone! In such a competitive landscape, what truly sets us apart from the rest, and why do brands join and stick with 3PL?

People-first approach

We’re not a faceless tech platform, we’re real people who care about you and your brand. We understand that your business is precious and unique, meaning you don’t always fit the cookie-cutter mould.

100% service guarantee

We guarantee to pick and pack your orders 100% correctly, 100% of the time. If we get it wrong, then we fix the problem extremely quickly, on our time and at our expense – not yours!

Seamless integration

Whether you’re selling on Shopify, Amazon, or are a multichannel business with a complex ERP, our in-house tech team ensures our platforms are connected and working seamlessly.

Extended cut-off times

Speed matters, as does carrier partnerships. With same-day dispatch available up to 9pm, you can significantly extend your sales cut-off times and outperform your competitors.

HMRC FHDDS accredited

We’re officially Fulfilment House Due Diligence Scheme licensed and accredited to provide fulfilment services in the UK, assurances that we pass on to you as a 3PL customer.

Digital recording of every order

Every single order we dispatch is recorded using our Hawkeye system, whether that’s an item, box, or pallet. We can then provide you with dispatch evidence, if this differs from what the customer thinks they received!