3PL appoints Ryan Walker as Head of Customer Experience

3PL has announced the appointment of Ryan Walker to the newly created role of Head of Customer Experience, marking his return to the business as he takes on a key role in shaping the next phase of the company’s customer experience strategy.

The strategic appointment reflects 3PL’s investment and focus on its existing customer base and follows a period of service delivery evolution and technological development across the business.

Strengthening the customer journey

As Head of Customer Experience, Ryan will be responsible for shaping and enhancing the customer journey across all touchpoints, while driving service excellence, customer engagement and operational alignment throughout the business.

The role will also play a key part in strengthening the integration between people, processes and technology as we continue to evolve our service offering and support the changing needs of our customers.

Investing in people, technology and service excellence

The appointment forms part of our wider strategy to continually enhance the customer experience through investment in both technology and talent.

By creating a dedicated leadership role focused on customer experience, we are reinforcing our commitment to delivering exceptional service while ensuring our customers continue to benefit from responsive support, operational excellence and innovative fulfilment solutions.

Ian Walker, Founder and Group CEO of 3PL, commented: “I’m delighted to welcome Ryan back into the business at what is an exciting time for everyone associated. As we continue to invest in our people, technology and customer proposition, the creation of this role demonstrates our commitment to delivering an exceptional experience for every customer we serve.

“With a proven pedigree in this space, Ryan brings energy, creativity and a customer-centric mindset that aligns perfectly with our values and ambitions. His appointment will play an important role in supporting the next phase of our growth and strengthening the 3PL brand as we continue to innovate within the fulfilment and logistics sector and enhance the experience we deliver to our customers.”

Supporting the next phase of growth

Ryan’s appointment comes at a time of continued growth for 3PL, as we expand our capabilities and enhance our services. His focus will be on ensuring our customers remain at the centre of decision-making while identifying opportunities to improve every stage of the customer journey.

Ryan Walker, Head of Customer Experience, said: “I’m incredibly proud to be rejoining the business and taking on this new challenge. 3PL has built a solid reputation for great service, innovation and lasting partnerships, and I am excited to help shape the next chapter of the customer experience strategy.

“My focus will be on listening to our customers, supporting our teams and identifying opportunities to enhance every stage of the customer journey. I look forward to working closely with colleagues across the business as we continue to build on the strong foundations already in place.”

Building exceptional customer experiences

As we continue to evolve our technology, operations and service offering, the appointment of Ryan Walker reflects our ongoing commitment to creating exceptional customer experiences that support long-term success.