Stores AU prove 3PL are the full package by renewing fulfilment contract

We’re delighted that Stores AU and their Little Nation brand are extending their fulfilment partnership with 3P Logistics for another three years, marking this as their third year as a customer with us.

It reflects their confidence in our commitment to deliver swift and accurate customer service. Proven performance such as 99.5%+ order accuracy and an average customer response time of 20 minutes represent just a flavour of the results we have been delivering consistently month on month, year on year. This has been achieved is in the face of some challenging requirements, not least the bulky nature of the product range which requires careful handling. Combining good marketing alongside a trusted 3PL partner has enabled Little Nation to buck the trend and achieve major sales success since their entry into the UK market.

The Little Nation Brand

With an extended presence in Australia and New Zealand, Little Nation is a kids’ toy brand where little things mean a lot! With a promise of helping to turn every corner of your home into a playground of imagination, their quality product range includes balance bikes, trampolines, play mats, play chairs and much more. After launching in the UK two years ago, their 100% direct-to-consumer approach and strong marketing have delivered rapid growth.

3PL fulfilment meets the challenge of complex logistics

As a business, Stores AU cut out the middle man and deal directly with consumers, offering great products and service at a great price. Delivering on that promise meant finding a UK partner offering seamless fulfilment and exceptional customer service. That’s what we have provided: seamlessly managing every single package from order to delivery with 99.5%+ order accuracy and a 20-minute average customer response time.

This has been achieved while dealing with additional complexities intrinsic to Little Nation’s products which are often bulky, including items such trampolines, requiring two-person handling. Oversized boxes and ‘overboxing’ (putting one box inside another for extra protection in transit) are all part of the job to ensure their high-quality products arrive in tip-top condition.

Breaking into the UK market: a major eCommerce success story 

Many overseas businesses entering the UK for the first time fail, but when Little Nation launched two years ago, their combination of a strong marketing strategy and effective outsourced fulfilment supported by 3PL bucked the trend and rewarded them with rapid growth.

Our eCommerce fulfilment services also enable Little Nation to maintain their direct-to-consumer approach which has already proved successful in Australia and New Zealand. Outsourcing order fulfilment to 3PL enables Little Nation to give customers a better shopping experience while dedicating their time to continuing to grow the business.

Customer confidence comes with order accuracy 

We know how important it is for a new brand to build a good reputation, and we are pleased to have played our part in making sure Little Nation’s customers see it as a business they can rely on.

We take away the pain of receiving and storing stock, as well as picking, packing and shipping with over 99.5% OTIF (On Time, In Full) order accuracy – all backed up by a 20-minute average customer service response time.

With service levels as strong as this, Little Nation can concentrate on growth, knowing that our team at 3PL will do the rest.

A partner invested in your success 

At 3PL, we understand the importance of relationships and these are built on trust as well as having the infrastructure to back it up.

We store stock securely in one of our two dedicated central, fulfilment centres comprising over 250,000 sq ft of Grade A space, and our helpful support team is on hand to guide you every step of the way. With 3PL, you know you have all your order fulfilment and logistics needs covered.

Working together to build future growth 

Delighted with their progress to date, the Little Nation brand is now ready to build on the strong traction they have already established. Renewing their contract with us shows their confidence in our ability to deliver, enabling them to scale up and embrace the next stage of their growth in the UK.