Extend Your Business Reach

CONTACT CENTER

Definition:

A contact center is a centralized office used for the purpose of sending & receiving requests by telephone. A contact center is operated by a company to administer incoming product support or information inquiries directly from consumers.

Overview

In such a fast-paced world, “on demand” communication is a given and can often be your service differentiator.

With our on site contact center support your end customers won`t be left frustrated by an engaged tone, an automated message, hold music or, worst of all, no response at all. All calls are answered by a professional and friendly agent as though they were based in your office. Call center outsourcing means we can deal directly with issues and bring them to a resolution without having to disrupt your busy team. 

Receiving ad hoc calls and sporadic email enquiries throughout the day can also prove to be very disruptive to workflow and this can often leave you and your staff chained to phone and email. In recognition of this, a growing number of businesses are opting to outsource their inbound enquiry activities to a third-party contact center.

Upon subscribing to our service, you are issued with your own unique direct number. This number routes all desired calls though to one of our helpful customer service advisors, who then handles the enquiry on behalf of your Company. Typically, less than 10% of all enquiries received require escalation and therefore at least 90% of all inbound calls are filtered and responded to in an appropriate and professional manner. Our sophisticated telecom systems also allow for call monitoring and detailed analysis of all calls received on your direct dial interface (DDI). 

From Inbound Telesales and payment processing through to query resolution our PCI Compliant team have your response handling needs covered.  

 

Top Tip:

Don't get bogged down by end customer queries. Present day 3PL`s can often provide onsite call center support ensuring your calls are handled both timely and professionally. Such support can include inbound telesales and payment processing as well as problem solving and query resolution. If a pay per contact facility is available then you will only pay when there is activity on the account.