Value Added Logistics

The Client

Founded in 2013, Mercari is a rare example of a Japanese unicorn - a startup with a valuation in excess of $1 billion.

Mercari is the world’s biggest and fastest growing community-powered mobile marketplace with a particular emphasis on designer fashion and consumer electronics. After launching in 2013, Mercari became Japan’s number 1 mobile marketplace, garnering over 60 million downloads in Japan and the US. Mercari is now moving into Europe, starting with the UK.

The Challenge

Following its huge success in Japan and US Mercari needed to source a diverse fulfilment and logistics partner in the UK with a sound understanding of e commerce.

In early 2018 Mercari were seeking a tailored solution that incorporated the following elements

  • Dedicated warehouse and delivery operations including QC inspections.
  • An onsite Photography & Listing Studio
  • An onsite Tech Team to support the creation of bespoke web-based applications
  • An onsite Refurbishment and Clearance Team

Following on from the original scoping sessions our ground-breaking “re-commerce” department was formed. 

The Solution

Our re-commerce solution has been designed to accommodate the clients every need. Based on the pretence that “anything is possible” the 3PL new business team moved swiftly to understand the exact requirements and tailor a solution within a matter of weeks from first contact being made.

3P Logistics now receive thousands of consignments each week from individual Mercari sellers. On arrival to our fulfilment centre goods are inspected, refurbished where required and graded prior to landing on the warehouse system. Thereafter the items are passed over to our in-house photography studio. Once in the studio each item has several images captured by our photography team using various tools and techniques. Once the image is captured the listing is created on the Mercari platform and the items are placed on storage awaiting order call off. Upon order receipt each item is picked, packed and shipped via our standard fulfilment methods.

In addition to physical operations our team of programmers also undertake ad hoc development work on systems and applications whist our refurbishment arm of the business is on hand to assist with restoration of any high value items.

The Result

Within a matter of weeks from initial introduction a combined effort has seen us hit the ground running and cover all bases in phase 1. This foundation has given Mercari Europe the confidence to continue to further scale its buying activities as it now has a solid platform to achieve scale in a timely manner.

 

The Inside Track

As Mercari are a tech-based proposition it was important to jointly scope the process flows before we could even begin to consider the development of a suite of applications that would help simplify the task and deliver efficiency gains.

The early stages of delivering any tailored solution is generally investment heavy but over the long term it is time and money well spent. This is a shining example of our ability to adapt quickly to left field enquiries of this nature through early stage listening, learning and collaborating towards achieving a common goal.

Leon Parkinson – Head of Projects 3P Logistics