Your Bird's Eye View

What is 3PL Fusion? 

3PL Fusion is our very own web-based client portal, It allows you as a client of 3PL to have full visibility of your supply chain on demand from anywhere in the world at any time. From stock arrival to order despatch with real time track and trace capabilities via most Major UK carriers. Below is a list of the most commonly used functions

  • Inbound Pre-Advice / Notification
  • Order Entry
  • Order Amendment
  • Order Status Update
  • Order Tracking
  • Delivery Status
  • Inventory Control
  • Sales data

Can I track my orders? 

Absolutely, our in house developed customer portal gives you both confirmation of despatch and visibility of delivery via real time track and trace capabilities for most Major UK carriers

How do I send my orders to you?

We have multiple methods of order transmission ranging from CSV Files over an FTP connection to Partnered 3rd Party Multi-channel software and also direct API’s with our system. During the sales process a member of our team will discuss the best solution for you however the most automated path would be to establish a direct API link. (Application Programming Interface.)

How many user licenses can I have?

Your on boarding contact will discuss the number of Fusion licenses to be allocated as part of your specific support package. Additional Fusion licenses are available upon request as is the flexibility to upgrade your level of support.

What if I or my team require further training on the use of Fusion Portal?

3PL Fusion is a simple widget-based input and reporting platform that is simple to use with video tutorials available online. That said we strongly advise that as many relevant people as possible are involved in the initial complementary half day induction session. This half day induction session is normally conducted on site at 3PL HQ or for International businesses remote screen sharing session can be undertaken. Thereafter, any additional training / refresher days are available and priced on application.

What if I am unable to supply information / data in a compliant manner?

To keep our prices low all parties must embrace automation and therefore we need our clients to supply input data to a pre-determined compliant format i.e. Product master file, advanced shipping notification (ASN) order file etc. Our helpful support team are on hand to assist with any initial non-compliance or knowledge gaps. Should any client be unable to supply common data input in the required format then our support team may need to intervene, and additional time related fees may apply. 

My Fusion applications are locked down and I have a message to contact credit control – why is this?

Access to the Fusion platform may be temporarily suspended if there is an issue with credit on your account. Typically, this would suggest that payment is overdue on your account whist one quick call to our credit control will identify the issue and the action required to reinstate access.

As an existing 3PL account holder you receive access to the 3PL Fusion web portal. 

Please log on securely using the credentials issued on account registration. 
Having difficulty logging in? – please email customercare@3p-logistics.co.uk