Returns Handling

Turning a negative into a POSITIVE

Ironically, your attitude towards returns management can often be the reason why customers choose to buy from you and not your competition.

Returns handling icon

Our consistently high ‘right first time’ order processing helps to keep returns to a minimum. At 3P Logistics we adopt a fresh approach to the growing challenge of returns management. In adopting a top down pro-active approach as to why returns occur we spend more time looking at methods of preventing returns rather than returns handling.

We reluctantly accept that not all returns are preventable and in such cases our streamlined returns management process caters both National and in International collections. From fashion retail to general merchandise we help take cost, complexity and risk out of your reverse supply-chain. Our returns management process helps businesses to grow and trade more competitively and more responsibly.

Our returns handling procedure includes the option of pre-paid postage, validation against GRN (goods return note) and quality control prior to re-stocking. All returns are processed using their relevant stock status code and we aim to process all returns through to availability within 2 working days of arrival.