Welcome back to Inside 3PL, where we introduce you to the amazingly talented people that make 3PL such an amazing place to work.
Today, It gives me great pleasure to introduce you to Christian Glascott, Customer Support with the Wigan Athletic Community Trust as part of Kickstart. Through the government’s Kickstart scheme award-winning businesses like 3PL have been providing valuable work opportunities for ambitious youngsters like Christian in the Wigan Borough.
Ready to learn more about Christian? Let’s do it👇
Barry Ryan: To start, can you tell me a little bit about your role at 3PL. What are you responsible for?
Christian Glascott: I’m a member of the Customer Services Team at 3PL. Currently, I am mostly responsible for the tracking of shipments and stock. I also help raise claims with couriers over shipments that get lost or damaged.
BR: Why did you decide to get into your current job role?
GS: When I was younger, I had always wanted to be a teacher of history, my favourite subject. I had recently decided that, having experienced teaching, that the role was not really for me. When I reflected on what I was good at, I realised I was good at admin and customer services roles – I decided that I should get a job I could excel at.
BR: Why did you decide to join 3PL?
GS: I had applied for multiple admin and customer service jobs with the Civil Service, I did well on the assessed tests but never had enough practical experience to get past the interview stages. So, I joined the Kickstart program to look for admin and customer service jobs, and I was offered a role at 3PL and it seemed like a great opportunity to work within a fast-growing company.
BR: What’s been your favourite project to work on at 3PL?
GS: So far, my favourite part has been the stock tracking, mostly because I have been able to see myself improve and get better with time.
BR: Before working at 3PL what was the most unusual or interesting job you’ve ever had?
GS: I once worked in Sales. The work mostly involved door to door work, which you need a licence for. I quickly found out that there were people with less favourable attitudes towards door-to-door sales reps than I had.
BR: What’s a fun fact about you?
GS: I enjoy taking part in my local pub quizzes.
BR: What three words describe 3PL?
GS: Welcoming. Honest. Focused.
BR: What makes 3PL a great company to work for?
GS: The people! 3PL has been the most welcoming company that I have ever worked for. It is a place where you feel welcome and part of the team from day one.
BR: What do you think creates a great customer experience?
GS: When the customers’ expectations are exceeded by the service that is provided, and when they see both their rational and emotional needs met.
BR: What advice do you have for prospective 3PL candidates?
GS: Work hard and be yourself, I am sure that 3PL will be able to find a role suited to you and your skills.